Shipping policy

Shipping Policy
Effective Date: October 2026

Thank you for shopping with iShop. Below is everything you need to know about how we handle shipping and delivery.

1. Shipping destinations

We currently ship orders to residential and business addresses throughout New Zealand. We do not ship to PO Boxes or international destinations at this time.

2. Where your order ships from

iShop is an online-only store. We work directly with established New Zealand distributors, and your order is packed and sent from their NZ warehouses. If you order items from more than one supplier, they may arrive in separate parcels, and you'll get tracking for each.

3. Processing times

Orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays are processed the next business day.
During high-volume periods (for example, sales events), processing times may extend slightly.

4. Shipping methods and delivery times

We partner with reliable courier services to deliver your order safely.

Shipping method	Estimated delivery time	Notes
Standard Courier	2–5 business days	Nationwide (non-rural)
Rural Delivery	3–7 business days	Rural addresses may take longer

Estimated delivery times are guidelines only. Delays may occur due to weather, peak seasons, or courier network disruptions.

5. Shipping charges

Shipping costs are calculated at checkout based on your order size and delivery location.
Occasionally we may offer free shipping promotions. These will be advertised clearly on our website.

Large or bulky items: Some large, heavy, or oversized items may incur additional freight charges that are not always reflected at checkout. If additional charges apply, we'll contact you before your order is processed to confirm and approve the updated quote.

Shipping quotes for certain items: Some products may need a manual shipping quote because of their size, weight, or delivery location. We'll send you an estimate for approval before dispatch, and charges only apply once you accept the quote.

6. Tracking your order

Once your order has been dispatched, you'll receive an email with your tracking information. You can track your delivery on the courier's website using the tracking number provided.

7. Delivery issues

Please make sure the shipping address you provide is correct. iShop is not responsible for deliveries made to incorrect or incomplete addresses provided by the customer. If a parcel is returned because of an incorrect address, additional shipping charges may apply to resend the order.

If your order is significantly delayed or lost, contact us promptly at support@ishopnz.co.nz and we'll investigate with the courier company.

8. Damaged or missing items

Please check your order when it arrives. If anything is missing, damaged, or incorrect, contact us within 7 days of delivery so we can lodge a claim with the courier. Email support@ishopnz.co.nz with your order number, a description of the issue, and photos if possible.

This doesn't limit your rights under the Consumer Guarantees Act. See our returns policy for faults found later.