Refund policy

Returns Policy
Effective Date: April 2025

At iShop, customer satisfaction is a top priority. If you are not completely satisfied with
your purchase, we are here to help.

1. Return Eligibility
Products can be returned if:

You contact us within 30 days of receipt.
Items are unused, unopened, and in original condition with all packaging
intact.
Proof of purchase (receipt or order number) is provided.
Note: Items that are returned opened, damaged, or not in original condition may be refused or subject to a 15% restocking fee.
For change-of-mind returns, customers are responsible for arranging and paying for the return courier.
For faulty or incorrect items, we will cover return shipping.

2. Non-Returnable Items
The following items cannot be returned unless faulty:

3. Faulty or Damaged Products
If you receive a faulty, damaged, or incorrect item:

Notify us within 7 days of receiving your item.
Provide a description and photographic or video evidence of the damage.
Once assessed and approved, we will offer a replacement, refund, or store credit at no additional cost to you.

4. Refunds

Approved refunds will be processed to your original payment method.
Refunds typically appear within 5–10 business days after approval.
Any shipping costs are non-refundable unless the return is due to our error.
Return Address: Details will be provided after you contact us to initiate a return.

To Start a Return: Email support@ishopnz.co.nz with your order number and reason for return.

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